Frequently Asked Questions
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After creating an account, it says "Username/password combination incorrect".
To solve this, please login into your account and click the 3 day trial button. If you already had a trial it could be your account being expired. Please check your email.
Different config per executable - what does this mean?
If you wish to use pingbusterhome.exe for home use, and pingbusterwork.exe for at work, you can now do so. Each executable has it's own config (so different (standard) server, port, options etc).
This can also come in handy if you wish to use 2 applications with 2 different IP's. You can assign each executable a different port, and then create another proxy in ProxyCap (or other proxifier).
Please note: this will not work with our VPN servers, since all data will be send through our servers, instead of data which you specified in your socksifier.
How can I play World of Warcraft on my school / work?
Please visit the how to page.
I'm connected to a PingBuster server, but my IP hasn't been changed?
If you are using a socksifier, like ProxyCap or Freecap, you should add your browser's executable (.exe) in the list, and disable the proxy you use in your browser. However, if you are not using any software to socksify, you should enter the following proxy as socks 5:
Please visit this page for more information.
When I try to connect to the PingBuster server, it says "Connection refused".
Probably port 443 is blocked. Unblock this port in your firewall. If this port is blocked in your work's / school's router, please try one of the other ports available or else contact us. Please give us a port number which is not blocked, and we'll try to help you! :-)
When I try to log in with the PingBuster application, it says "Username/password combination incorrect" but my username and password are correct!
This is caused by not having an active account. This means that you do not have a trial or an active subscription. Please visit the account page.
When I try to login in PuTTY, it says "Access denied". What should I do?
If your subscription is active, you can contact us. Make sure you use your email address which you use for your account.
When I try to login into PuTTY, PuTTY automatically closes. I can't do anything at all!
This could have 2 reasons:
1. Someone else is logged in into your account, therefore PuTTY closes.
2. You disconnected from the internet while having an active session. Please wait 10 minutes before reattempting, or login into your account and press the Force Logout button.
When opening PingBuster, it says that I need to run it as administrator, but I am administrator!
Right click on PingBuster and click "Run as Administrator". This will solve the issue.